{"id":2418,"date":"2024-03-22T17:07:04","date_gmt":"2024-03-22T17:07:04","guid":{"rendered":"https:\/\/lenovocontenthub.com\/las\/?p=2418"},"modified":"2024-03-22T17:07:04","modified_gmt":"2024-03-22T17:07:04","slug":"caso-lenovo-potencializa-servicio-de-campo","status":"publish","type":"post","link":"https:\/\/lenovocontenthub.com\/las\/caso-lenovo-potencializa-servicio-de-campo\/","title":{"rendered":"Entregando servicios de campo m\u00e1s r\u00e1pidos y mejores, impulsados por IA"},"content":{"rendered":"<h2>Lenovo entrega servicios de campo m\u00e1s r\u00e1pidos y mejores para clientes con IA<\/h2>\n<p>Globalmente, las expectativas de los consumidores sobre la capacidad de respuesta y calidad del soporte al cliente est\u00e1n creciendo. Hoy en d\u00eda, los clientes esperan la capacidad de conectarse r\u00e1pidamente con su proveedor de servicios, interactuar con representantes conocedores y recibir soluciones r\u00e1pidamente para sus problemas.<\/p>\n<p>Como el mayor fabricante de PCs del mundo, Lenovo comprende la importancia de ofrecer la mejor experiencia de soporte al cliente posible. Este art\u00edculo destaca c\u00f3mo Lenovo transform\u00f3 su enfoque de servicios de campo en toda la regi\u00f3n APAC, incluyendo un nuevo y completo programa de entrenamiento para ingenieros y una herramienta de recomendaci\u00f3n de piezas impulsada por IA. Este proyecto innovador ya est\u00e1 teniendo un gran impacto: la empresa aument\u00f3 las reparaciones correctas en el primer intento en un 26% y elev\u00f3 la satisfacci\u00f3n del cliente en un 3.4%.<\/p>\n<p>Aunque este proyecto de Lenovo se centra en reparaciones de PCs, las soluciones que desarrollamos pueden proporcionar excelentes resultados para cualquier negocio con operaciones de servicio de campo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lenovo entrega servicios de campo m\u00e1s r\u00e1pidos y mejores para clientes con IA Globalmente, las expectativas de los consumidores sobre la capacidad de respuesta y calidad del soporte al cliente est\u00e1n creciendo. Hoy en d\u00eda, los clientes esperan la capacidad de conectarse r\u00e1pidamente con su proveedor de servicios, interactuar con representantes conocedores y recibir soluciones [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2420,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[227,199,191,188],"tags":[],"class_list":["post-2418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-ai-analytics","category-caso","category-infra-modernization"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicio de Campo con IA de Lenovo | Soporte R\u00e1pido<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo Lenovo mejora los servicios de campo con IA, ofreciendo reparaciones m\u00e1s r\u00e1pidas y efectivas. 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