{"id":2426,"date":"2024-03-22T17:11:32","date_gmt":"2024-03-22T17:11:32","guid":{"rendered":"https:\/\/lenovocontenthub.com\/las\/?p=2426"},"modified":"2024-03-22T17:11:32","modified_gmt":"2024-03-22T17:11:32","slug":"caso-lenovo-potencia-el-soporte-al","status":"publish","type":"post","link":"https:\/\/lenovocontenthub.com\/las\/caso-lenovo-potencia-el-soporte-al\/","title":{"rendered":"Deleitando a los clientes con soporte impulsado por IA"},"content":{"rendered":"<h2>Lenovo deleita a los clientes con soporte en l\u00ednea personalizado, impulsado por IA<\/h2>\n<p>Cuando un cliente experimenta un problema con un producto, esperan que el proveedor ofrezca un soporte r\u00e1pido y eficaz. Pero para muchas empresas, satisfacer cada solicitud de soporte a trav\u00e9s de canales asistidos por agentes ser\u00eda prohibitivamente costoso y consumir\u00eda mucho tiempo.<\/p>\n<p>Aprovechando nuestros propios productos, servicios y experiencia en soporte al cliente, Lenovo cre\u00f3 Smart Avatar, una soluci\u00f3n innovadora de su clase que puede dirigir autom\u00e1ticamente a cada cliente de PC de Lenovo hacia los recursos de soporte apropiados en tiempo real.<\/p>\n<p>La combinaci\u00f3n de experiencias de autoservicio sin interrupciones y canales asistidos por agentes receptivos est\u00e1 trayendo grandes beneficios a Lenovo. Smart Avatar ya ha generado $10 millones en ahorro de costos y un aumento de 15.4 puntos en la satisfacci\u00f3n del cliente, y la soluci\u00f3n podr\u00eda ofrecer beneficios similares para compa\u00f1\u00edas de una amplia gama de industrias.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aprovecha al m\u00e1ximo el soporte de Lenovo con IA: eficiencia, personalizaci\u00f3n y satisfacci\u00f3n del cliente elevadas al m\u00e1ximo. Nuestro eBook te muestra c\u00f3mo.<\/p>\n","protected":false},"author":1,"featured_media":2428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[227,199,191,188],"tags":[],"class_list":["post-2426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-ai-analytics","category-caso","category-infra-modernization"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Deleitando a los clientes con soporte impulsado por IA<\/title>\n<meta name=\"description\" content=\"Aprovecha al m\u00e1ximo el soporte de Lenovo con IA: eficiencia, personalizaci\u00f3n y satisfacci\u00f3n del cliente elevadas al m\u00e1ximo. 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